Shipping and Returns

Shipping Policy

At FUS Industrial Limited, we are committed to ensuring that your orders are processed and delivered promptly and efficiently. Here are the details of our shipping policy:

Shipping Methods and Delivery Times

• Standard Shipping: Next Day Delivery.
• Express Shipping: Timed or same day delivery on request. Please call 01386 426 364
• International Shipping: Delivery times vary based on destination, typically within 3-5 business days.

Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed before 2:00 PM local time will be processed and shipped on the same business day.
• Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.

Shipping Rates

• Shipping rates are calculated at checkout based on the destination and the weight of the package.
• Free standard shipping is available for all UK orders.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your order using the provided tracking number on the carrier’s website.

International Shipping

• Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
• Delivery times for international shipping may vary depending on the destination and customs processing.

Returns Policy

At FUS Industrial Limited, your satisfaction is our top priority. If you are not completely satisfied with your purchase, our returns policy is designed to ensure a hassle-free return process.

Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Items must be in their original condition, unused, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Custom orders or special-order items.
• Items marked as non-returnable in the product description.
• Sealed Parts that have had the manufacturers seal broken.

Return Process

1. Request a Return Authorisation: Contact our customer service team at admin@fus-industrial.com or 01386 426 364 to request a return authorisation.
2. Prepare Your Return: Pack the item securely in the original packaging, including all parts, accessories, and documentation.
3. Ship the Item: Once you receive the return authorisation, ship the item to the address provided. We recommend using a trackable shipping method to ensure safe delivery with insurance. Alternatively we can organise the collection for you, please call 01386 426 364.

Refunds

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.
• Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

Exchanges

• If you need to exchange an item, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

 Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, including providing a replacement or refund as necessary.

Contact Us

For any questions or concerns regarding our shipping and returns policy, please contact our customer service team:

Phone: 01386 426 364
Email: admin@fus-industrial.com

 

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Thank you for choosing FUS Industrial Limited. We are committed to providing you with quality products and exceptional service.